![]() Address concerns with printed or online documentation by providing additional examples, if necessary, or explanation for concepts that require clarification.However, it is the customer's responsibility to determine which type of statistical analysis is appropriate for their needs. Provide limited and general statistical advice on a case-by-case basis.Work with SAS software development staff to provide safe hot fixes for SAS software, as deemed appropriate.Isolate, document, and find circumventions for reported software defects.Provide limited guidance and references to help customers interpret the output that is produced by statistical procedures.Provide references for formulas and statistical techniques that SAS algorithms use, where possible.Answer questions about specific details of procedures (for example, discussing available features, options, and limitations).Suggest the appropriate SAS procedure, language feature, or products for the particular type of analysis or functionality that is requested.To help customers successfully use SAS software, SAS Technical Support can do the following: Online support (web interface): Access to support resources on our SAS Customer Support website.SAS Technical Support offers the following types of support for SAS software: ![]() General Support Services (All SAS Products)
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